If your order has unfortunately been damaged through transit, please contact me on firstname.lastname@example.org with photographic evidence. From there we can discuss the next steps which will include you sending the package back to the workshop, when on arrival, you will receive a full refund including covering the postage.
If you have received your order and are unhappy with it, you can of course return it. This will, however, be at your own postage cost. Again, contact me via email on email@example.com with your reasoning and when the products have arrived safely back to the KraftsByKiah workshop, you will receive your refund.